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Booking Conditions
- Booking Your Accommodation
- To secure your booking, you should complete the Hotel Booking Form and
include a deposit payment of 20%. Your credit card details are recorded in a
secure area. Your deposit will only be deducted from your card after we
forward you by e mail a final confirmation number.
- If you are booking within 8 weeks of departure then full payment is
required. Full payment will only be deducted from your card after we forward
you by e mail a final hotel confirmation number.
- Whilst we endeavour to keep our web pages up to date there are sometimes
circumstances that are beyond our control which may effect the accuracy of the
availability and/or costs of accommodation. In circumstances where you have
completed a booking form and in the unlikely event that any information and/or
quote given is incorrect we will advise you of this as soon as practicable
but, in any event, prior to the forwarding of the booking confirmation invoice
& hotel voucher.
- A contract will exist as soon as we issue a Confirmation Invoice & Hotel
Voucher. This contract is made under the terms of these booking conditions
which are governed by English Law and both parties agree to submit to the
jurisdiction of English courts at all times. If for any reason Dubai Resorts
does not accept your booking, your payment will be returned.
- Special Requests should be made on the booking form or by e mail; by
clicking on the 'contact us' button at the top of the screen. Dubai Resorts
will try to arrange for Special Requests to be met, but cannot guarantee that
they will be, nor will Dubai Resorts be liable if any Special Request is not
met.
- If you arrange your accommodation direct with Dubai Resorts all
correspondence and communication will be sent to the email and postal address
of the first person named on the booking form unless you specify otherwise. If
you request correspondence through a business address, a residential address
will also be required for emergency and security reasons.
- If your booking is made through a travel agent, Dubai Resorts will address
all communication to that travel agent. All monies paid by you to the travel
agent under or in contemplation of this contract will be held by the travel
agent for Dubai Resorts until such monies are forwarded to Dubai Resorts.
- The balance is due 8 weeks prior to arrival. Kindly note from time to time
normally around International Festivals, Holidays and Sporting Events, we will require
final payment more than 8 weeks before arrival. You will be advised this at
the time of booking
- Dubai Resorts has the right to decline bookings made within 3 working days
of arrival and if the total duration of the stay is less than 5 days, unless
prior approval has been received.
- The lead name billing address must match the credit card details given to
confirm the reservation. No third party transactions will be allowed. You will
be required to provide ID on arrival at the hotel.
- Amendment & Cancellations
- Dubai Resorts will make every effort to assist you if you wish to alter
your arrangements. Requests for an amendment must be sent by e-mail by the
credit card holder of the booking. Amendments can be made at nominal cost of
UK£40, €35 or US$60 up until 21 days prior to departure.
- Any changes in arrival or departure date will be recalculated based upon
the rates on the site on the date the amendment is requested, any material
changes in the total price of the accommodation will be borne by the client.
- Hotels at their discretion over-book and reserve the right to offer
alternative accommodation. While this does not happen often, Dubai Resorts has
no control over this practice, however we will make every effort to assist you
in making alternative arrangements if necessary. Where the hotel advises us in
advance, we will communicate this to you immediately and assist you to find
alternative accommodation where possible. Dubai Resorts will not be responsible
for any additional charges if a move to an alternative hotel becomes
necessary.
- Dubai Resorts will use its best efforts to provide accommodation and
services requested at the prices quoted, but reserves the right to substitute
alternative accommodation. The accommodation will be of a similar or higher
standard than that originally booked. If you have a problem while on your
holiday or vacation you must report it to the hotel immediately who will
rectify the situation. Unless there is a valid reason for failing to report
your complaint we will not consider ourselves liable for those complaints.
- For amendments made outside 21 days there will be an amendment charge of
US$60, €35 or UK£40 per booking. These charges will be payable whether or not Dubai
Hotels is successful in confirming your requested amendment.
- All cancellations must be advised by email as soon as possible and the following cancellation charges will apply. We strongly advise that clients should take out travel insurance for additional protection. Dubai Resorts will make best efforts to minimise Cancellation Fees where possible, however the final decision rests with individual hotels
- After arrival (No Show) up to 100% of accommodation cost.
- Some hotels have a 100% Cancellation Policy for Arrivals during December, February & Easter. Please ask for details
- During Special Events e.g. International Festivals or Sporting Events some hotels have a 100% Cancellation Policy. Please ask for details
- Within 7 days prior to arrival 40% of accommodation cost with a minimum of three nights cost up to 100% of cost during some seasons. Please ask for details.
- More than 8 days prior to arrival, 20% of accommodation cost subject to refund guarantee.
- If you fail to pay the balance 8 weeks before your arrival date, Dubai Resorts will treat your reservation as cancelled and levy a cancellation charge as set out above
- Force Majeure means unusual and unforeseeable circumstances beyond the control of Dubai Resorts, the consequence of which neither Dubai Resorts nor its suppliers could avoid, including but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened) industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire flood, drought, adverse weather conditions and levels of waters in rivers.
Dubai Resorts is a trading name of Internet Hotel Marketing Ltd. Whose registered office is Suite 402 Albany House, 324-6 Regent, St London W1B 3BL., England
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